Contact us
The Keen Assayance support team can assist with accounts, deposits and withdrawals, as well as explain charts and AI-supported tools. Assistance is available around the clock, but it is not individual investment advice and does not promise a particular result.
For a faster response, write to us from the email address associated with your account and explain the matter clearly, whether it concerns sign-up, a payment or access to the platform. Relevant screenshots may help us resolve the query without additional messages.
Queries involving pending transactions or withdrawals under review may be handled first where appropriate. To keep your account safe, we will not ask for your full password or 2FA codes in an unsolicited communication.
Haven’t joined yet? Open the registration page, finish the short sign-up process and contact us once you can access your account. Our FAQ explains fees, account protection and the markets available through the platform.
For general questions, verification assistance, deposits or withdrawals, email the address provided below. A precise subject line—for example, “Withdrawal under review”, “2FA assistance” or “Question about fees”—helps direct your message to the right team.
[email protected]A large proportion of first replies arrive within a few hours. Payment checks and busier periods may extend this timeframe; we will update you when your request moves forward.
You can complete registration in a few minutes without a phone call. After joining, our support team can show you around the interface and outline the initial risk settings.
Create an accountThe contact methods listed here are checked routinely. In normal circumstances, non-urgent messages receive a reply within one business day.
Remember that trading involves the possibility of losing capital. Keen Assayance support can clarify the platform’s operation and features, but cannot provide personalised investment recommendations.